BlueAnchor support

Write to support@blueharboursolutions.com. A person reads every message.

Connecting your iPhone

If we host your books: sign in at app.blueanchor.app, choose "Connect your iPhone" under your vault, then "Show the square", and scan it from the app.

If you keep them on your own computer: run "blueanchor pair" on it and scan the square it shows, or type the six digits.

Either square lasts ten minutes and works once.

Using it away from home

A hosted vault is reached securely from anywhere. A vault on your own computer is reached over your Wi-Fi at home, and through Tailscale when you are out. Receipts you photograph with no connection wait on the phone and upload when you are back.

Drives are not being recorded

Drive recording needs location access set to Always. Open the Settings app on your iPhone, choose BlueAnchor, then Location, then Always. If you chose Allow Once the first time, iOS will not ask again, so this is the only way to turn it on.

Subscriptions

Manage or cancel a subscription in the Settings app, under your name, then Subscriptions. On a new phone, open BlueAnchor, then Settings, then Your subscription, and tap "Restore a purchase" at the top right.

Your bookkeeper, and AI assistants

Your bookkeeper can sort and assign your receipts for you, and every change they make is marked as theirs on the receipt. An assistant such as Claude connects read-only. You can take either one's access back at any time. See blueanchor.app/assistants.

Your data

Your records stay in your own vault, on your computer or hosted by us in Canada. What we process, and what we do not, is set out in the privacy policy at blueanchor.app/privacy.